Business Service Management (PDF Download Available)

Business ServiceWe provide resources and information to help Canadians get their businesses going and growing. Offline, our business was already established and due to our product’s unique exclusivity and excellent quality, they were sold only through Salons. We had a very loyal and satisfied customer base but not everybody could visit those salons and we wanted to expand our customer base. We listed out a number of options and alternatives, including e-commerce but nothing seemed impactful. That’s when we came across Prione and were introduced to selling online. The Prione team helped us with a smooth onboarding process. It was surprisingly quick even though this was our first online selling experience. We now sell pan-India and as a brand constantly benefit from excellent online customer service processes that keep our customers happy and loyal.

Knowledge Management is the practice of capturing, organizing, and making available a body of knowledge within the service management organization to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.

An all-in-one VoIP phone solution to help small businesses make a big impression. The easier way to manage your Rogers Business Services all in one place. As a business enabler, Tricor provides outsourced expertise that allows our clients to concentrate on what they do best – building business.

Now leading organisations are taking the next step. Instead of operating numerous shared service centres and managing outsourcing vendors independently, they are implementing Global Business Services (GBS), providing integration of governance, locations and business practices to all shared services and outsourcing activities across the enterprise.

Spanning from fortune 500 companies to startups we provide the best in business services to a massive client base. We combine our people, process and technology strengths to co-create customer-focused solutions with our clients, leading to enhanced customer experience.