Business Service Management

Business ServiceWe provide resources and information to help Canadians get their businesses going and growing. Results: The ÖBB is facing a lot of the current challenges with missing standardization, the complexity and measurement of service quality. This is solved by empowerment and digitalization of all possiblities for procurement. E.g. simple products and services below €5k are mostly automized from request till monitoring. In area of procurement of business- or more complex services the success criterias are standardization (e.g. of roles), x-functional teams, transparency, communication, measurability and development. So has the ÖBB developed and establish an internal academy and a support organization for anyone involved in procurement. That’s why procurement is now well known in the organization and introduced in more complex procurements much earlier. That leads to a more professional, more innovative, more quality and faster contracting with more savings.

Sometimes, it takes a little more than a kick of the tires to evaluate a used car. With some basic diagnostic equipment and mechanical know-how, however, used-car inspectors can help steer clients away from “lemons.” Developing a roster of appreciative customers puts you on the road to referrals-and success.

When planning change, questions arise about who will be impacted by those changes. Which business services will be offline due to server or router maintenance? Who does the IT team need to notify about the impending maintenance, which business owners will be impacted? With a service-aligned approach, IT knows which business owners to alert ahead of time and to keep updated on status.

Service management is a generic activity which didn’t originate from the IT industry, and therefore is much bigger and more widely applied than IT service management or business service management. BSM and ITSM can be considered as applications of service management in a specific context.

For referral-service entrepreneurs-who act as a “welcome wagon” to newcomers-getting to know new as well as existing businesses pays off in more ways than one. Local companies pay to get their services introduced to newcomers, while these new customers pay for a little friendly advice.