Blue Turtle’s Business Service Management Solutions
Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. Business Service management(BSM) takes IT to the next level of service management maturity. BSM solutions and ITIL practices work together to help you manage IT from a business perspective. The core of ITIL service management practices focus on demonstrating business value. The solution can put you ahead of the curve when it comes to implementing ITIL best practices.
Expansion will allow us to move product offerings into new equipment sales. We will also explore maintenance and fitting services, leveraging our existing maintenance staff to provide value-added services at a premium price. As one of Fidelity’s largest regional technology delivery centers, we employ state-of-the-art software engineering and support processes to help our talented workforce develop solutions for Fidelity’s customers.
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Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. Customers depend on your service catalog to request or access the IT services they need to be successful. Digital Workplace helps you avoid catalog sprawl by aggregating hardware, software, and services from multiple cloud-based and on-premises sources, turning your service catalog into a modern service app store.
Marlin is the preeminent provider of credit products and services to small businesses nationwide, delivering exceptional value and service to our customers, creating a rewarding environment for our employees and generating superior returns for our shareholders. Telkom Solution provides an ICT-based provision called Digital Education Solution that will support the Government to modernize the education system across the country. We have received excellent services from the team at Tricor Services Ltd. Every member of the team, whom we have worked with, has been very professional, responsive and responsible. We have no hesitation in recommending Tricor Services Ltd.
Marlin is the preeminent provider of credit products and services to small businesses nationwide, delivering exceptional value and service to our customers, creating a rewarding environment for our employees and generating superior returns for our shareholders. Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems.
We provide resources and information to help Canadians get their businesses going and growing. A BSM approach can be used to understand the impact of business needs on IT Services and infrastructure , helping in the process of planning to ensure the portfolio of Business Services and IT Services aim to support these changing needs and objectives. This approach also helps to understand how technology, including incidents, changes and new developments, impact the business and customers. BSM can provide a dynamic method for linking key service components and capabilities to the goals of the business. It can help prioritize the activity and response of IT staff and service providers based on business priorities, and identify the impact and cost of service outages.
We provide resources and information to help Canadians get their businesses going and growing. Advocates of BSM often use it to support a change from a culture which is very technology-focused to a position which understands and focuses on business objectives and benefits. Rather than supporting an internalized technology view, there is a shift to recognize and support customer needs and the delivery of value to business stakeholders including shareholders. A BSM initiative often underpins a shift in maturity for an IT department or service provider towards a more proactive and predictive operating model rather than the reactive and fire-fighting behavior which has been common in many IT operations. IT departments and Service Providers who reach this level of maturity often report improved relationships with their customers and business colleagues, being recognized as ‘Trusted Business Partners’ and ‘Competent Suppliers’ who deliver added business value rather than being considered a commodity … 
Whether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. The change management process is another area where a services approach brings a lot of positive benefits. The ability to compare current and previous configurations makes it easy to see newly added or modified applications, supporting infrastructure, and their respective interconnections. The Change Advisory Board (CAB) is empowered to understand the implications of proposed changes and to validate that the scope of proposed changes, and the ‘bleed’ from those changes, are well-understood.
Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. You will also find that the account structure and names of services are different than those you are used to. However, this will certainly not affect but rather improve your user experience. With functions ranging from corporate audit and risk to HR and facilities management, we provide critical support to the business.