Automated Answering Service and Its Features and Benefits
Because online services are becoming a trend in the industries, one such job function is known as the answering service which performs the task of handling phone calls, appointments and customer inquiries and, in a way, has traded the regular job of an in-house receptionist. There are two types of answering services: the live answering service, which hires a human call operator or receptionist to take the calls, and the automated answering service which directs calls using a recorded menu of options to choose from.
The cost-saving feature of an automated answering service is the fact that it can do multiple tasks, one example is appointment scheduling backed up by a reminder and confirmation call service. Troubleshooting cases or specific management application cases can be resolved by simply tapping the automated answering service system under customer service call. One of the best features of an automated answering device is known as on-call schedule maintenance which sets route calls to persons concerned reminding them on a pre-scheduled maintenance service.
The marketing department of a company can make use of the automated answering device to make inbound telemarketing service which is taking calls from prospective customers and recording information from these call transactions. A business company can also require the automated answering device to be equipped with an integrated voice response system where it forwards the caller to say his/her message to an automated and customized voicemail box and the voicemail message can be sent to a specified email address. One final feature is for the automated answering service be available for exclusive use by a client in different geographic locations.
The effect of having an automated answering service reduces the cost of hiring a receptionist and an additional workforce to handle multiple tasks that can be easily performed by an automated answering service at real savings cost. Having this kind of service, like handling efficient calls with menu guides and other options to your preferences, will help make your company look professional and established. With a service of this kind, there will be more productive time that can be utilized by the company personnel, instead of answering for calls from clients.
Another area of benefit is via telecommunication where an automated answering service is able to connect to company staff that are assigned in remote areas and lessened waiting time to convey messages. Best of all is that there is no added phone hardware to use for multimedia calls. When there is need to update the system, such as adding information boxes or changing the information in the existing call boxes, changing options on call forwarding, record new phrases of greetings, or adding new extensions in your company’s department, it easy and convenient to do so.