Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. Customers depend on your service catalog to request or access the IT services they need to be successful. Digital Workplace helps you avoid catalog sprawl by aggregating hardware, software, and services from multiple cloud-based and on-premises sources, turning your service catalog into a modern service app store.
The benefits of adopting a BSM approach will vary for different organisations, but typically include improved relationships with customers, suppliers and colleagues; service quality improvements; cost reductions through improved efficiency; and a reduction in service outages and the impact of outage.
At CLBS you support our clients by taking on some of their daily tasks at busy, or stressful times. You are the ‘helping hand in the background’ that will be relied upon by our clients whenever they can’t take care of their incoming phone calls themselves personally. Your primary tasks will be the receipt and handling of customer enquiries by phone – regarding various topics and for various clients, therefore quick-thinking and multi-tasking skills will be required.
Gartner’s maturity model shows that among Infrastructure & Operations personnel, the current ranking on the maturity scale (stages include: Awareness, Committed, Proactive, Service Aligned, Business Partner) is 2.35 out of a possible 5. That means that majority of IT organization have not yet achieved a service-aligned view of their operations.
To optimize Indonesia’s archipelagic advantage as the maritime axis, we have designed the Digital Seaport blueprint – an ICT infrastructure dedicated to the modernization of logistic management in seaports, which connects supply chains with seamless communication and collaboration between machinery and stakeholders.